Table of Contents
OTRS is able to handle different customer data, e.g. login, email, phone number. These information can be displaied in the customer interface and they are useable in the customer frontend. Also these data are used for the authentication of customer users.
The used / displaied customer data are freely configurable, but without the following data OTRS won't work, this information is allways needed for the authentication of customers.
Necesary data needed for customer authentication
User login
Email address
Customer ID
Use the following configuration parameters in your
Kernel/Config.pm
file, if you want to display customer
information in your agent interface.
# Ticket::Frontend::CustomerInfo* # (show customer user info on Compose (Phone and Email), Zoom and # Queue view) $Self->{'Ticket::Frontend::CustomerInfoCompose'} = 1; $Self->{'Ticket::Frontend::CustomerInfoZoom'} = 1; $Self->{'Ticket::Frontend::CustomerInfoQueue'} = 0;