Commercial support for OTRS is also available. You can find the available options on the website of OTRS AG, the company behind OTRS: http://www.otrs.com/en/support .
OTRS AG provides support, consulting and training for the Open Ticket Request System. It also provides easy-to-handle complete solutions. With these packages, the OTRS AG would like to serve medium- to big-sized companies, local authorities, institutions and big corporate groups. You can either buy ready-made high-performance and high-availability systems or order special custom-tailored packages.
On http://www.otrs.com are available more detailed information about OTRS AG. You can contact OTRS AG per email at sales at otrs.com